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Klein, Jan F.
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ECONIS (ZBW)
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Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
2
Technology-enabled personalization : impact of smart technology choice on consumer shopping behavior
Riegger, Anne-Sophie
;
Merfeld, Katrin
;
Klein, Jan F.
; …
- In:
Technological forecasting & social change : an …
181
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013417195
Saved in:
3
Buying to share : how prosumption promotes purchases in peer-to-peer asset sharing
Klein, Jan F.
;
Merfeld, Katrin
;
Wilhelms, Mark-Philipp
; …
- In:
Journal of business research : JBR
143
(
2022
),
pp. 171-183
Persistent link: https://www.econbiz.de/10013194519
Saved in:
4
Technology-enabled personalization in retail stores : understanding drivers and barriers
Riegger, Anne-Sophie
;
Klein, Jan F.
;
Merfeld, Katrin
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 140-155
Persistent link: https://www.econbiz.de/10012430479
Saved in:
5
Linking pop-up brand stores to brand experience and word of mouth : the case of luxury retail
Klein, Jan F.
;
Falk, Tomas
;
Esch, Franz-Rudolf
; …
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5761-5767
Persistent link: https://www.econbiz.de/10011597493
Saved in:
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