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Wang, Yanan
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Zhang, Wenkun
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Not just apologizing : the impact of complaint handling on sustained participation behavior in live-streaming shopping
Zhang, Wenkun
;
Wang, Yanan
- In:
Journal of consumer behaviour
22
(
2023
)
3
,
pp. 688-700
Persistent link: https://www.econbiz.de/10014326218
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2
An empirical study of the impact of metaverse storytelling on intentions to visit
Zhang, Wenkun
;
Wang, Yanan
- In:
Information technology & tourism
25
(
2023
)
3
,
pp. 411-432
Persistent link: https://www.econbiz.de/10014380824
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