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Wong, Jehn-yih
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The service industries journal
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Transportation journal : a journal of the Association for Supply Chain Management
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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih
;
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
Saved in:
2
Retaining passenger loyalty through data mining : a case study of Taiwanese airlines
Wong, Jehn-yih
;
Chung, Pi-heng
- In:
Transportation journal : a journal of the Association …
47
(
2008
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10003683571
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