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Search: subject:"Importance-performance"
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Konsumentenverhalten
Customer satisfaction
87
Kundenzufriedenheit
81
Service quality
71
Dienstleistungsqualität
66
Importance-performance analysis
53
importance-performance analysis
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Importance-performance analysis (IPA)
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importance performance analysis
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Han, Heesup
4
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1
Albayrak, Tahir
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Ba̧k, Monika
1
Bideh, Alireza Ziaei
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Caber, Meltem
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1
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International journal of hospitality management
5
Journal of travel and tourism marketing
3
Journal of retailing and consumer services
2
Tourism management : research, policies, practice
2
African journal of science, technology, innovation and development : AJSTID
1
Benchmarking : an international journal ; BIJ
1
Central European business review : CEBR
1
European journal of management studies : EJMS
1
International journal of productivity and quality management : IJPQM
1
International journal of services, economics and management
1
Journal of business research : JBR
1
Journal of global fashion marketing : JGfM
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Service business
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The journal of services marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management perspectives : TMP
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ECONIS (ZBW)
24
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1
The influence of marital status on customer-centric measures in the context of a ski resort using the
importance-performance
map analysis (IPMA) framework
Haverila, Matti
;
Haverila, Kai Christian
;
Twyford, …
- In:
European journal of management studies : EJMS
28
(
2023
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014288278
Saved in:
2
Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention
Mtotywa, Matolwandile Mzuvukile
;
Kekana, Charles
- In:
African journal of science, technology, innovation and …
15
(
2023
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10014369337
Saved in:
3
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
4
What drives Malaysian online fashion shopping? : the mediating role of perceived value
Suha Fouad Salem
;
Alanadoly, Alshaimaa Bahgat
- In:
Journal of global fashion marketing : JGfM
13
(
2022
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10012803181
Saved in:
5
Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang
;
Singh, Smita
;
Olson, Eric D.
;
Jeong, EunHa
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
Saved in:
6
Importance-performance
analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
7
Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
Saved in:
8
Customer views on comprehensive green hotel selection attributes and analysis of
importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
9
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
10
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
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