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Konsumentenverhalten
Dienstleistungsqualität
4
Service quality
4
service complexity
4
Beziehungsmarketing
3
Consumer behaviour
3
Internal service complexity
3
Relationship marketing
3
B-to-B-Marketing
2
Business-to-business marketing
2
Customer satisfaction
2
Dienstleistung
2
E-commerce
2
Electronic Commerce
2
Internal service quality
2
Internal service-complexity determinants
2
Kundenzufriedenheit
2
Lieferantenmanagement
2
Non-linear effects
2
Service complexity
2
Services
2
Structural equation modeling
2
Supplier relationship management
2
B2B
1
B2B logistics
1
Business services
1
Cannibalization
1
Customer Behavioral Intentions
1
Dienstleistungshandel
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Forced Use
1
Innovation adoption
1
Innovationsakzeptanz
1
Internal Service Encounter
1
Internal customer
1
Internal customer satisfaction
1
International marketing
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Internationales Marketing
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Joint product-service strategy
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Du, Steven
1
Haumann, Till
1
Jeong, Miyoung
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Kolberg, Anika
1
Lee, Seonjeong
1
Mikolon, Sven
1
Oh, Haemoon
1
Rai, Arun
1
Tang, Xinlin
1
Warnick, Rodney B.
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Wieseke, Jan
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Yin, Zhitao
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of management information systems : JMIS
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Gaining customer loyalty with tracking information quality in B2B logistics
Rai, Arun
;
Tang, Xinlin
;
Yin, Zhitao
;
Du, Steven
- In:
Journal of management information systems : JMIS
39
(
2022
)
2
,
pp. 307-335
Persistent link: https://www.econbiz.de/10013367713
Saved in:
2
Attitudinal and situational determinants of self-service technology use
Oh, Haemoon
;
Jeong, Miyoung
;
Lee, Seonjeong
;
Warnick, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 236-265
Persistent link: https://www.econbiz.de/10011434642
Saved in:
3
The complex role of complexity : how service providers can mitigate negative effects of perceived
service
complexity
when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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