Gaining customer loyalty with tracking information quality in B2B logistics
Year of publication: |
2022
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Authors: | Rai, Arun ; Tang, Xinlin ; Yin, Zhitao ; Du, Steven |
Published in: |
Journal of management information systems : JMIS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-928X, ZDB-ID 2033010-8. - Vol. 39.2022, 2, p. 307-335
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Subject: | B2B logistics | customer loyalty | digitalization | exchange value | service complexity | service orchestration | Tracking information quality | use value | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Beziehungsmarketing | Relationship marketing | B-to-B-Marketing | Business-to-business marketing | Logistik | Logistics | Electronic Commerce | E-commerce | Logistikdienstleister | Logistics provider | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management |
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