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Search: subject_exact:"Service-Management"
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Konsumentenverhalten
Service management
1,715
Dienstleistungsmanagement
1,582
Dienstleistung
330
Dienstleistungsqualität
273
Service quality
273
Deutschland
259
Germany
255
Dienstleistungssektor
252
Service industry
238
Theorie
238
Theory
238
Beziehungsmarketing
232
Relationship marketing
232
Management
221
Services
154
Dienstleistungsmarketing
118
Services marketing
118
Customer satisfaction
116
Kundenzufriedenheit
116
Prozessmanagement
101
Business process management
95
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92
Hotellerie
92
USA
91
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service management
89
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86
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86
Leistungsbündel
86
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85
Customer integration
84
Dienstleistungsbetrieb
84
Kundenintegration
84
Qualitätsmanagement
82
Consumer behaviour
79
Quality management
77
Krankenhaus
71
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Mattila, Anna S.
3
Chase, Richard B.
2
Edvardsson, Bo
2
Gursoy, Dogan
2
Gustafsson, Anders
2
Roth, Stefan
2
Sousa, Rui
2
Straus, Lennart
2
Abdel Aziz, Hadia H.
1
Allen, Alexis M.
1
Amorim, Marlene
1
Anaya, Gerardo Joel
1
Ayyagari, Madhavi
1
Azilah Kasim
1
Bacile, Todd J.
1
Baillod, Chloé
1
Baranova, Polina
1
Beise-Zee, Rian
1
Berenguer Contrí, Gloria
1
Bolton, Ruth N.
1
Bone, Sterling
1
Bonner, Bryan L.
1
Borchardt, Miriam
1
Bowen, John T.
1
Boztuğ, Yasemin
1
Cai, Ruiying
1
Cassia, Fabio
1
Chen, Zhihao
1
Cheung, Fung Yi Millissa
1
Cobelli, Nicola
1
Dailey, Lynn C.
1
Daskin, Mustafa
1
Dasu, Sriram
1
Daunt, Kate L.
1
Dens, Nathalie
1
Echeverri, Per
1
Esmaeilikia, Mahsa
1
Faranda, William T.
1
Fellesson, Markus
1
Ferraro, Carla
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Springer Fachmedien Wiesbaden
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Journal of service research : JSR
6
Journal of service management
5
The journal of services marketing
5
Journal of business research : JBR
4
Journal of retailing and consumer services
4
International journal of services, economics and management
3
Marketing intelligence & planning
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Managing service quality : MSQ ; an international journal
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
Services marketing quarterly
2
A Research Agenda for Service Marketing
1
Alternative market research methods : market sensing
1
Business process management journal
1
California management review
1
Decision sciences : DS
1
ESCP-EAP working paper
1
European journal of marketing
1
European journal of operational research : EJOR
1
International journal of business environment : IJBE
1
International journal of financial services management : IJFSM
1
International journal of production economics
1
International journal of services and operations management
1
International journal of services technology and management
1
International journal of services technology and management : IJSTM
1
Inventi impact: service sector
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Management decision : MD
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Manufacturing & service operations management : M & SOM
1
Neue Herausforderungen an das Dienstleistungsmarketing
1
Psychology & marketing
1
Research
1
Schriften zur Unternehmensplanung
1
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ECONIS (ZBW)
79
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79
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1
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
2
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
3
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
4
How well designed is your servicescape?
Nair, K. Unnikrishnan
;
Kumar, Deepak S.
;
Purani, Keyoor
- In:
Marketing intelligence & planning
40
(
2022
)
3
,
pp. 388-407
Persistent link: https://www.econbiz.de/10013172970
Saved in:
5
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
6
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
7
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
8
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
9
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
10
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
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