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~subject:"Krankenhaus"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
~type_genre:"Collection of articles of several authors"
~type_genre:"Konferenzbeitrag"
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Search: "Dienstleistungsqualität"
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Krankenhaus
Dienstleistungsqualität
1,456
Service quality
1,455
Qualitätsmanagement
263
Deutschland
261
Germany
261
Quality management
254
Beziehungsmarketing
248
Relationship marketing
248
Theorie
207
Theory
207
Customer satisfaction
205
Kundenzufriedenheit
205
Consumer behaviour
133
Konsumentenverhalten
133
USA
93
United States
93
Dienstleistungssektor
81
Service industry
80
Hospital
76
Gesundheitsversorgung
66
Gesundheitswesen
66
Health care
66
Customer service
64
Kundenservice
64
Health care system
59
Measurement
57
Messung
57
Evaluation
54
Bewertung
52
Hochschule
52
Product quality
52
Produktqualität
52
Higher education institution
51
Dienstleistungsmarketing
46
Services marketing
46
Dienstleistung
45
Welt
44
World
44
Financial audit
42
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19
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1
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Article
60
Book / Working Paper
17
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Aufsatz im Buch
Bibliography included
Collection of articles of several authors
Konferenzbeitrag
Article in journal
1,182
Aufsatz in Zeitschrift
1,182
Graue Literatur
213
Non-commercial literature
213
Working Paper
197
Arbeitspapier
188
Book section
47
Hochschulschrift
43
Thesis
31
Sammelwerk
17
Conference paper
16
Aufsatzsammlung
14
Case study
8
Fallstudie
8
Collection of articles written by one author
7
Sammlung
7
Konferenzschrift
6
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3
Forschungsbericht
3
Handbook
2
Handbuch
2
Accompanied by computer file
1
Bibliografie enthalten
1
Elektronischer Datenträger als Beilage
1
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1
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1
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1
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1
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English
47
German
31
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Beivers, Andreas
2
Benkenstein, Martin
2
Dormont, Brigitte
2
Klusen, Norbert
2
Lingenfelder, Michael
2
Milcent, Carine
2
Neubauer, Günter
2
Olandt, Henrik
2
Prybutok, Victor R.
2
Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
6, Perri
1
Abouee-Mehrizi, Hossein
1
Adam, Dietrich
1
AlShareef, Mohammed Abdullah
1
Augurzky, Boris
1
Baccarani, Claudio
1
Baicker, Katherine
1
Bal, Roland
1
Bendapudi, Neeli
1
Bera, Sasadhar
1
Berry, Leonard L.
1
Boaz, Annette
1
Bongaerts, Robert
1
Braithwaite, Jeffrey
1
Brito, Sílvio
1
Burgess, James Francis
1
Carpenter, Iain
1
Carter, Michael W.
1
Carvalho, Helena
1
Chakraborty, Shibashish
1
Chandra, Amitabh
1
Chen, Ya
1
Conover, Christopher J.
1
Cutler, David M.
1
Dahlgaard, Jens Jörn
1
Debatin, Jörg F.
1
Deng, Yujia
1
Di Pietro, Laura
1
Dobbelstein, Thomas
1
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
European Health Care Conference <2, 2011, Hamburg>
1
National Bureau of Economic Research
1
W. Kohlhammer GmbH
1
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Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
6
Journal of health organization and management
3
Krankenhausmanagement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Beiträge zum Gesundheitsmanagement
2
Dienstleistungsmanagement im Krankenhaus ; 1
2
Gesundheitsökonomie
2
International journal of quality and service sciences
2
Measuring up : improving health system performance in OECD countries
2
Quality management journal : QMJ
2
The Oxford handbook of health care management
2
The changing hospital industry : comparing not-for-profit and for-profit institutions
2
A National Bureau of Economic Research conference report
1
Accountability and responsibility in health care : issues in addressing an emerging global challenge
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Agglomeration economics : [includes proceedings of the National Bureau of Economic Research conference, held in 2007]
1
Business performance measurement and management
1
Business process management journal
1
Collection du CEPREMAP
1
Collection du Cepremap
1
Corporate sustainability as a challenge for comprehensive management
1
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
1
Eastern economic journal
1
Erfolgsfaktor Controlling : Risikomanagement und Personal ; [Zukunft des Gesundheitswesens]
1
Evaluating hospital policy and performance : contributions from hospital policy and productivity research
1
Festschrift für Prof. Dr. J.-Matthias Graf von der Schulenburg : aktuelle versicherungs- und gesundheitsökonomische Beiträge
1
Gabler Edition Wissenschaft / Marketing- und Innovationsmanagement
1
Global campaigning initiatives for socio-economic development
1
Handbook of research on complexities, management, and governance in healthcare
1
Handbook of research on the platform economy and the evolution of e-commerce
1
Harvard business review on managing health care
1
Health Care- und Krankenhausmanagement / Modul 1: Gesundheitsökonomie und Gesundheitspolitik
1
Health care issues in the United States and Japan
1
Health care management science
1
International journal of the economics of business
1
Krankenhausmanagement : Strategien, Konzepte, Methoden
1
Marketing places and spaces
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
Novel theory and methodology developments in data envelopment analysis dedicated to the 100th birthday of William W. Cooper, co-founder of DEA
1
Organizing and reorganizing : power and change in health care organizations
1
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ECONIS (ZBW)
77
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1
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
2
NABH standards and patient safety : a comparison of accredited and non-accredited hospitals
Tyagi, Preeti
;
Tyagi, Navneesh
;
Maheshwari, Abhishek
- In:
Handbook of research on complexities, management, and …
,
(pp. 44-55)
.
2023
Persistent link: https://www.econbiz.de/10013478632
Saved in:
3
Rise of humanoid robots in hospitality services
Zhong, Lina
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 331-345)
.
2022
Persistent link: https://www.econbiz.de/10014452660
Saved in:
4
Website-centric shopping experience
Míková, Ladislava
;
Suková, Lenka
- In:
Achieving Business Competitiveness in a Digital …
,
(pp. 57-86)
.
2022
Persistent link: https://www.econbiz.de/10013343549
Saved in:
5
Competition between hospitals : does it affect quality of care?
Dormont, Brigitte
(
ed.
);
Milcent, Carine
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10012169812
Saved in:
6
Examining virtual classroom platforms in hospitality education : effect of service quality, perceived ease of use, and perceived usefulness
Ghosh, Pratik
;
Jhamb, Deepika
- In:
Handbook of research on the platform economy and the …
,
(pp. 435-462)
.
2021
Persistent link: https://www.econbiz.de/10012705117
Saved in:
7
Social innovative approaches on health care : evidence from home hospitalization in Portugal - the Elvas study
Pinto, Deolinda
;
Brito, Sílvio
- In:
Social innovation and entrepreneurship in the fourth …
,
(pp. 159-169)
.
2021
Persistent link: https://www.econbiz.de/10012624180
Saved in:
8
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
9
The w-HEALTHQUAL : a measurement scale for analyzing patients' satisfaction with primary healthcare
Godoy Caballero, Ana Luisa
;
Murillo Zamorano, Luis Regino
- In:
Global campaigning initiatives for socio-economic …
,
(pp. 108-127)
.
2019
Persistent link: https://www.econbiz.de/10012112355
Saved in:
10
Competition between hospitals : does it affect quality of care?
Dormont, Brigitte
(
ed.
);
Milcent, Carine
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10012021902
Saved in:
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