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~subject:"Krankenhaus"
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Krankenhaus
service operations management
19
Dienstleistungsmanagement
9
Service management
9
Dienstleistungsqualität
7
Service operations management
7
Service quality
7
Business process management
6
Gesundheitswesen
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Health care system
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Prozessmanagement
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Dienstleistung
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Gesundheitsversorgung
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Health care
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Consumer behaviour
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Dienstleistungssektor
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Konsumentenverhalten
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Scheduling problem
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Scheduling-Verfahren
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Service Operations Management
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Service industry
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Services
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Theorie
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Theory
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appointment scheduling
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service management
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Customer satisfaction
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Demand
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Freie Berufe
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Lieferkette
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Management
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Markov decision process
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Patienten
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Ahmadi-Javid, Amir
1
Batt, Robert J.
1
Bretthauer, Kurt M.
1
Côté, Murray J.
1
Jalali, Zahra
1
Khan, Sami A.
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Klassen, Kenneth J.
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Liu, Nan
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Meng, Lesley
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Salam, Mohammad Asif
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Salzarulo, Peter A.
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Schultz, Kenneth L.
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Shan, Wang
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European journal of operational research : EJOR
1
International journal of services and operations management
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Manufacturing & service operations management : M & SOM
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
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1
The impact of facility layout on service worker behavior : an empirical study of nurses in the emergency department
Meng, Lesley
;
Batt, Robert J.
;
Terwiesch, Christian
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 819-834
Persistent link: https://www.econbiz.de/10012626800
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2
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
3
Outpatient appointment systems in healthcare : a review of optimization studies
Ahmadi-Javid, Amir
;
Jalali, Zahra
;
Klassen, Kenneth J.
- In:
European journal of operational research : EJOR
258
(
2017
)
1
,
pp. 3-34
Persistent link: https://www.econbiz.de/10011641416
Saved in:
4
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
5
The impact of variability and patient information on health care system performance
Salzarulo, Peter A.
;
Bretthauer, Kurt M.
;
Côté, Murray J.
- In:
Production and operations management : an international …
20
(
2011
)
6
,
pp. 848-859
Persistent link: https://www.econbiz.de/10009405320
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