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~subject:"Kundenservice"
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Kundenservice
Dienstleistungsqualität
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Service quality
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Consumer behaviour
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EU countries
5
EU-Staaten
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Beziehungsmarketing
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Dienstleistung
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Mobile communications
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Mobilkommunikation
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Services
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Theory
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Brand
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Brand management
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Customer satisfaction
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Customer service
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Finland
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Finnland
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Innovation
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Kundenzufriedenheit
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Markenartikel
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Markenführung
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Decision under uncertainty
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E-commerce
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Electronic Commerce
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Entscheidung unter Unsicherheit
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Food retailing
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Gesundheitsversorgung
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Riel, Allard C. R. van
3
Delcourt, Cécile
2
Gremler, Dwayne D.
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Birgelen, Marcel van
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De Zanet, Fabrice
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Lemmink, Jos
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Liljander, Veronica
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Journal of service management
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Journal of service research : JSR
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ECONIS (ZBW)
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An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
2
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
3
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
-
2003
Persistent link: https://www.econbiz.de/10001780962
Saved in:
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