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~subject:"Kundenservice"
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Search: subject_exact:"Mobile robot"
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Kundenservice
Robot
2,034
Roboter
2,034
Automation
554
Automatisierung
551
Künstliche Intelligenz
349
Artificial intelligence
347
Technischer Fortschritt
318
Technological change
314
Automated manufacturing
233
Automatisierte Produktion
233
Theorie
171
Theory
171
Industrie
153
Dienstleistungsqualität
146
Manufacturing industries
146
Service quality
146
Beschäftigungseffekt
145
Employment effect
145
Arbeitsmarkt
132
Consumer behaviour
127
Konsumentenverhalten
127
Labour market
127
robots
117
Robots
114
Scheduling problem
109
Scheduling-Verfahren
109
Digitalisierung
101
Digitization
97
automation
97
Innovation
96
Welt
84
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84
USA
83
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83
Industry 4.0
79
Deutschland
77
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74
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Wirtz, Jochen
5
Brengman, Malaika
3
Gauquier, Laurens de
3
Kunz, Werner H.
3
Paluch, Stefanie
3
Willems, Kim
3
Belanche, Daniel
2
Casaló, Luis V.
2
Cui, Jinsheng
2
Doorn, Jenny van
2
Flavián Blanco, Carlos
2
Li, Yi
2
Liu, Canmian
2
Mahr, Dominik
2
Merkle, Moritz
2
Meyer, Patrick
2
Odekerken-Schröder, Gaby
2
Pitardi, Valentina
2
Schepers, Jeroen
2
Tuomi, Aarni
2
Vanderborght, Bram
2
Wang, Chongli
2
Xie, Lishan
2
Zhong, Jianan
2
Altinigne, Nesenur
1
Amelia, Amelia
1
Arikan, Esra
1
Baaklini, Eliane Sam
1
Bai, Billy
1
Barone, Ada Maria
1
Becker, Marc
1
Bertolini, Andrea
1
Bolton, Lisa E.
1
Borghi, Matteo
1
Cao, Hoang-Long
1
Chan, Ambrose Pak Ho
1
Chang, Woojung
1
Chang, Yaping
1
Chen, Haipeng
1
Chen, Qiurong
1
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Springer Fachmedien Wiesbaden
2
Shaker Verlag
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Journal of service management
9
International journal of hospitality management
8
Journal of business research : JBR
5
Journal of service research
4
Journal of retailing and consumer services
3
Journal of service theory and practice
3
Neue Perspektiven der marktorientierten Unternehmensführung
2
Research
2
Service business
2
Springer eBook Collection
2
Technological forecasting & social change : an international journal
2
The journal of services marketing
2
The service industries journal
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Digital revolution: : challenges for contract law in practice
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of consumer studies
1
Journal of consumer behaviour
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Markets and organisations
1
Markt- und Unternehmensentwicklung Markets and Organisations
1
Psychology & marketing
1
Schriften aus dem Institut für Angewandte Wirtschaftswissenschaften, Kooperations- und Weiterbildungspartner der Hochschule Niederrhein
1
The Cornell hospitality quarterly
1
The journal of business & industrial marketing
1
Tourism review
1
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ECONIS (ZBW)
61
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1
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
2
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui
;
Vigren, Olli
;
Söderberg, Inga-Lill
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Saved in:
3
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
Saved in:
4
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
5
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
6
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
7
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
10
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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