Robots do not judge : service robots can alleviate embarrassment in service encounters
Year of publication: |
2023
|
---|---|
Authors: | Holthöwer, Jana ; Doorn, Jenny van |
Published in: |
Journal of the Academy of Marketing Science. - Dordrecht : Springer Netherlands, ISSN 1552-7824, ZDB-ID 2067360-7. - Vol. 51.2023, 4, p. 767-784
|
Subject: | Anthropomorphism | Automated social presence | Embarrassment | Service robots | Social judgment | Roboter | Robot | Dienstleistungsqualität | Service quality | Automatisierung | Automation | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service |
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