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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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Ruiz Mafe, Carla
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Sanz Blas, Silvia
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Aldas-Manzano, Joaquin
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Ballester, Estefania
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Bigné Alcañiz, J. Enrique
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Cuenca, Antonio
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Lassala-Navarré, Carlos
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Pérez Perez, Isabel
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Pérez-Cabañero, Carmen
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The service industries journal
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International journal of contemporary hospitality management
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ECONIS (ZBW)
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Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
2
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
3
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
4
Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin
;
Ruiz Mafe, Carla
;
Sanz Blas, Silvia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1165-1190
Persistent link: https://www.econbiz.de/10009154406
Saved in:
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