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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service quality
6
Customer satisfaction
5
Dienstleistungsqualität
5
Taiwan
5
Quality management
4
Qualitätsmanagement
4
Higher education
3
Performance management
3
customer satisfaction
3
Balanced scorecard
2
Bank
2
Beziehungsmarketing
2
Performance measurement
2
Performance measures
2
Performance-Messung
2
Relationship marketing
2
Total quality management (TQM)
2
performance control matrix
2
service quality
2
Appropriate performance zone (APZ)
1
Automotive industry
1
Customer loyalty
1
Customer services quality
1
Delphi method
1
Employees
1
Faculty members satisfaction
1
Hotel industry
1
Hotellerie
1
House of Quality
1
I-S model
1
Importance survey
1
Job satisfaction
1
Kfz-Industrie
1
Macau
1
Market segmentation
1
Marktsegmentierung
1
Measurement
1
Messung
1
Non‐profit organizations
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English
4
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Chen, Shun-Hsing
3
Chen, Fei-Yun
1
Chen, Shun-hsing
1
Hinds, David
1
Hsu, Chu Chuan
1
Pai, Chen-Kuo
1
Wu, I-Ping
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International journal of services technology and management
2
European journal of industrial engineering : EJIE
1
The service industries journal
1
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ECONIS (ZBW)
4
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1
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
2
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
3
Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction
Chen, Fei-Yun
;
Chen, Shun-Hsing
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010505378
Saved in:
4
Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
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