Establishment of a performance-evaluation model for service quality in the banking industry
Year of publication: |
2009
|
---|---|
Authors: | Chen, Shun-hsing |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 1/2, p. 235-247
|
Subject: | Dienstleistungsqualität | Service quality | Bank | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Taiwan |
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