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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
5
Customer satisfaction
5
International marketing
5
Konsumentenverhalten
5
Service quality
5
Dienstleistungsqualität
4
Internationales Marketing
4
Online retailing
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Online-Handel
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Beziehungsmarketing
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France
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Relationship marketing
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e-Commerce
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Business relationships
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Cultural sector
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Customer experience
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Customer journey
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Customer value
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Deutschland
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E-commerce
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Economic crisis
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Electronic Commerce
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Entrepreneurship
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Experience design
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Firm performance
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Frankreich
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International market entry
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Internationaler Markteintritt
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Microfinance
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Bressolles, Grégory
2
Durrieu, Francois
2
Durrieu, François
2
Bouzdine-Chameeva, Tatiana
1
Bressolles, Gregory
1
Deans, Kenneth R.
1
Lunardo, Renaud
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Ponsignon, Frederic
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International journal of retail & distribution management
1
International journal of wine business research : IJWBR
1
Journal of retailing and consumer services
1
Journal of service management
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ECONIS (ZBW)
4
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1
Customer experience design : a case study in the cultural sector
Ponsignon, Frederic
;
Durrieu, Francois
; …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 763-787
Persistent link: https://www.econbiz.de/10011731250
Saved in:
2
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
3
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
4
A typology of online buyers for French wine web sites based on electronic service quality dimensions
Bressolles, Grégory
;
Durrieu, François
- In:
International journal of wine business research : IJWBR
22
(
2010
)
4
,
pp. 335-348
Persistent link: https://www.econbiz.de/10008778602
Saved in:
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