An examination of the online service-profit chain
Year of publication: |
2015
|
---|---|
Authors: | Bressolles, Grégory ; Durrieu, Francois ; Deans, Kenneth R. |
Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 43.2015, 8, p. 727-751
|
Subject: | Customer value | e-Commerce | Service quality | e-Loyalty | Customer satisfaction | e-Retailing | Dienstleistungsqualität | Kundenzufriedenheit | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Kundenwert | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |
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