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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
7
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Product launch
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Dienstleistungsqualität
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High technology
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Hochtechnologie
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Supply chain
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Taiwan
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diverters
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duopoly model
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grey markets
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revenue management
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Lee, Bruce C. Y.
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Chen, Ching-Chin
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Hsiao, Chih-tung
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Huang, Jen-hung
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Huang, Ping-Lung
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
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2
Managing channel quality : the consequential impacts of the grey market
Huang, Jen-hung
;
Lee, Bruce C. Y.
;
Hsiao, Chih-tung
- In:
Total quality management & business excellence : an …
19
(
2008
)
11/12
,
pp. 1235-1247
Persistent link: https://www.econbiz.de/10003807727
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