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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Ethiopia
5
Telecommunications industry
5
Telekommunikationssektor
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Äthiopien
5
Mobile communications
4
Mobilkommunikation
4
Customer satisfaction
3
Dienstleistungsqualität
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Service quality
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Beziehungsmarketing
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Relationship marketing
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Customer service
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Customer value
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Ethiopian Telecommunications Corporation <Addis Abeba>
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Kundenservice
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Kundenwert
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Marketing management
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Marketingmanagement
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Negi, Rakshit
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Ketema, Eyob
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African journal of economic and management studies : AJEMS
1
International journal of quality & reliability management
1
International journal of services and operations management
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ECONIS (ZBW)
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Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation
Negi, Rakshit
;
Ketema, Eyob
- In:
African journal of economic and management studies : AJEMS
4
(
2013
)
1
,
pp. 109-121
Persistent link: https://www.econbiz.de/10009753306
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2
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
3
User's perceived service quality of mobile communications : experience from Ethiopia
Negi, Rakshit
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 699-711
Persistent link: https://www.econbiz.de/10009525822
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