Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation
Year of publication: |
2013
|
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Authors: | Negi, Rakshit ; Ketema, Eyob |
Published in: |
African journal of economic and management studies : AJEMS. - Bingley : Emerald, ISSN 2040-0705, ZDB-ID 2556176-5. - Vol. 4.2013, 1, p. 109-121
|
Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Telekommunikationssektor | Telecommunications industry | Mobilkommunikation | Mobile communications | Äthiopien | Ethiopia |
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