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~subject:"Kundenzufriedenheit"
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Search: person:"Sparks, Beverley"
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Kundenzufriedenheit
Consumer behaviour
22
Dienstleistungsqualität
21
Konsumentenverhalten
21
Service quality
21
Customer satisfaction
20
Australia
10
China
10
Hotel industry
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Hotellerie
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Relationship marketing
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Holiday behaviour
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Urlaubsverhalten
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Viral marketing
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Virales Marketing
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Tourism
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Airline
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Australien
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Brand loyalty
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Fluggesellschaft
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Online-Marketing
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Stress
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Tourism marketing
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Tourismus
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Gastgewerbe
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Hospitality industry
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Markenimage
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Online retailing
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Online-Handel
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Social web
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Vertrauen
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Acculturation
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English
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Sparks, Beverley
16
So, Kevin Kam Fung
6
Bradley, Graham L.
4
King, Ceridwyn
3
Wang, Ying
3
Weber, Karin
3
Bradley, Graham
2
Butcher, Ken
2
Coghlan, Alexandra
2
Hsu, Cathy H. C.
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Liu, Wei
2
Browning, Victoria
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Trianasari, Nana
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International journal of hospitality management
3
Journal of travel and tourism marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
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The journal of services marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
16
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1
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
2
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
3
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
4
Fun, inspiration and discovery : from momentary experiences to overall evaluations
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1937-1955
Persistent link: https://www.econbiz.de/10011777045
Saved in:
5
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
8
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
9
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
10
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
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