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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
16
Relationship marketing
14
Consumer behaviour
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Konsumentenverhalten
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Kundenbindungsprogramm
6
Loyalty program
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Customer value
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Kundenwert
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Customer satisfaction
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Experiment
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Datenschutz
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Dienstleistungsqualität
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Impact assessment
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Kundentreue
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Retail trade
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Service quality
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Wirkungsanalyse
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gratitude
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relationship marketing
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Austauschtheorie
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B-to-B-Marketing
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Big Data
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Big data
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Business-to-business marketing
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Bystander effect
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Co-creative encounters
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Complementary service benefits
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Customer inertia
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Customer integration
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Customer journey
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Customer misbehavior
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Customer relationship management
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Steinhoff, Lena
3
Garnefeld, Ina
1
Ozuna, Edna
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Zondag, Marcellis M.
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Journal of business research : JBR
2
Journal of service management
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ECONIS (ZBW)
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"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
2
Loyalty programs as travel companions : complementary service features across customer journey stages
Steinhoff, Lena
;
Zondag, Marcellis M.
- In:
Journal of business research : JBR
129
(
2021
),
pp. 70-82
Persistent link: https://www.econbiz.de/10012509301
Saved in:
3
Primacy versus recency effects in extended service encounters
Garnefeld, Ina
;
Steinhoff, Lena
- In:
Journal of service management
24
(
2013
)
1
,
pp. 64-81
Persistent link: https://www.econbiz.de/10009728592
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