//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Appraisal Theory"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Emotion
34
Cognition
24
Kognition
24
Consumer behaviour
23
Konsumentenverhalten
23
Cognitive appraisal theory
21
Appraisal theory
15
Customer satisfaction
11
Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungsqualität
9
Emotions
9
Service quality
9
Holiday behaviour
6
Urlaubsverhalten
6
appraisal theory
6
cognitive appraisal theory
6
Arbeitsverhalten
5
Tourism
5
Tourismus
5
Work behaviour
5
Beschwerdemanagement
4
Complaint management
4
Organizational behaviour
4
Theorie
4
Theory
4
Verhalten in Organisationen
4
emotions
4
Advertising
3
Advertising effects
3
Appraisal Theory of Emotions
3
Bibliometrics
3
Bibliometrie
3
Brand management
3
COVID-19
3
Coping strategy
3
Coping-Strategie
3
Coronavirus
3
Customer service
3
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Folse, Judith Anne Garretson
2
Scott, Noel
2
Blanco-González, Alicia
1
Bock, Dora E.
1
Cabanelas, Pablo
1
Cai, Ruiying
1
Chebat, Jean-Charles
1
Cheng, Bao
1
Ding, Peiyi
1
Esper, Terry L.
1
Fennell, Patrick
1
Gabler, Colin B.
1
Gao, Jun
1
Gursoy, Dogan
1
Haj-Salem, Narjes
1
Hardman, Haley E.
1
Hofer, Adriana Rossiter
1
Hossain, Md Shamim
1
Landers, V. Myles
1
Lastner, Matthew M.
1
Li, Shanshi
1
Lu, Lu
1
Ma, Jianyu
1
Magnus, Stephanie M.
1
Mangus, Stephanie M.
1
Northington, William Magnus
1
Pascual-Nebreda, Laura
1
Prashar, Sanjeev
1
Rahman, Mst Farjana
1
Salagrama, Ramakrishna
1
Sodero, Annibal
1
Ta, Ha
1
Tata, Sai Vijay
1
Zhan, Jueying
1
more ...
less ...
Published in...
All
Journal of business research : JBR
3
International journal of hospitality management
1
Journal of business logistics
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Service business
1
The journal of business & industrial marketing
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an
appraisal
theory
perspective
Ta, Ha
;
Esper, Terry L.
;
Hofer, Adriana Rossiter
; …
- In:
Journal of business logistics
44
(
2023
)
3
,
pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
Saved in:
2
Critical incidents and dissatisfaction in B2B relationships : an
appraisal
theory
analysis
Pascual-Nebreda, Laura
;
Cabanelas, Pablo
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146
Saved in:
3
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
4
Detection of potential customers' empathy behavior towards customers' reviews
Hossain, Md Shamim
;
Rahman, Mst Farjana
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169573
Saved in:
5
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
6
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
7
Effect of disruptive customer behaviors on others' overall service experience : an
appraisal
theory
perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
8
Delighted or satisfied? : positive emotional responses derived from theme park experiences
Ma, Jianyu
;
Scott, Noel
;
Gao, Jun
;
Ding, Peiyi
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011669945
Saved in:
9
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
10
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->