Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ha Ta, Terry L. Esper, Adriana Rossiter Hofer, Annibal Sodero
Year of publication: |
2023
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Authors: | Ta, Ha ; Esper, Terry L. ; Hofer, Adriana Rossiter ; Sodero, Annibal |
Published in: |
Journal of business logistics. - Hoboken, NJ [u.a.] : Wiley-Blackwell, ISSN 2158-1592, ZDB-ID 2068494-0. - Vol. 44.2023, 3, p. 345-368
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Subject: | appraisal theory | crowdsourced delivery | customer satisfaction | logistics service quality | propensity matching | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Crowdsourcing | Logistikdienstleister | Logistics provider | Qualitätsmanagement | Quality management | Logistik | Logistics |
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