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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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Interdependent self-construal
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interdependent self-construal
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Journal of hospitality marketing & management
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When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and
interdependent
...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
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2
Strategies to enhance consumers' identification with a service firm
Huang, Min-Hsin
;
Cheng, Zhao-Hong
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 449-461
Persistent link: https://www.econbiz.de/10011615483
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