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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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psychometric properties
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European research studies
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Continuity of care as a customer service quality indicator in health sector
Rudawska, Iga
- In:
European research studies
24
(
2021
)
2B
,
pp. 266-275
Persistent link: https://www.econbiz.de/10012664215
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A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
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