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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Service management
1,746
Dienstleistungsmanagement
1,581
Dienstleistung
330
Service quality
275
Dienstleistungsqualität
273
Deutschland
260
Germany
256
Dienstleistungssektor
250
Theory
241
Theorie
240
Service industry
236
Relationship marketing
233
Beziehungsmarketing
232
Management
222
Services
155
Dienstleistungsmarketing
118
Services marketing
118
Customer satisfaction
117
Prozessmanagement
101
Business process management
95
Hotel industry
93
Hotellerie
93
USA
91
United States
91
service management
89
Customer service
87
Bundling strategy
86
Leistungsbündel
86
Kundenservice
85
Customer integration
84
Kundenintegration
84
Dienstleistungsbetrieb
83
Qualitätsmanagement
82
Consumer behaviour
79
Konsumentenverhalten
79
Quality management
78
Krankenhaus
71
Hospital
69
Innovation
66
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German
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Gouthier, Matthias H. J.
3
Altinay, Levent
2
Cheung, Fung Yi Millissa
2
Gustafsson, Anders
2
Mattila, Anna S.
2
Roth, Stefan
2
Straus, Lennart
2
To, Wai Ming
2
Ukko, Juhani
2
Xu, Xun
2
Abuelsamen, Amjad
1
Aflaki, Sam
1
Akarsu, Tugra Nazlil
1
Alcántara-Alcover, Enrique
1
Allen, Alexis M.
1
Allon, Gad
1
Anaya, Gerardo Joel
1
Anderson, Sidney
1
Anh Thi Tu Le
1
Ariffin, Ahmad Azmi M.
1
Artacho-Ramírez, Miguel Ángel
1
Ashill, Nick
1
Ashraf, Hafiz Ahmad
1
Ayyagari, Madhavi
1
Azilah Kasim
1
Bacile, Todd J.
1
Bai, Billy
1
Baillod, Chloé
1
Baker, Susan
1
Balderjahn, Ingo
1
Barbosa, Belem
1
Bassamboo, Achal
1
Beise-Zee, Rian
1
Benkenstein, Martin
1
Bergh, Dennis G. von
1
Berry, Leonard L.
1
Bertels, Victoria
1
Bertels, Viktoria
1
Bin, Zhang
1
Bizjak, Boštjan
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ICServ <5., 2017, Wien>
1
International Conference on Services Management <North Cyprus)>
1
Springer Fachmedien Wiesbaden
1
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International journal of hospitality management
9
International journal of contemporary hospitality management
5
International journal of services and operations management
5
Journal of service research : JSR
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
International journal of services, economics and management
3
Journal of business research : JBR
3
Journal of service theory and practice : JSTP
3
Management decision : MD
3
Tourism management : research, policies, practice
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Harvard business review : HBR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
SpringerLink / Bücher
2
The journal of services marketing
2
Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Business process management journal
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
European journal of marketing
1
Faculty & research / Insead : working paper series
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Research
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of business and economics
1
International journal of business and globalisation : IJBG
1
International journal of business environment : IJBE
1
International journal of business innovation and research
1
International journal of entrepreneurship and innovation management
1
International journal of financial services management : IJFSM
1
International journal of innovation management
1
International journal of internet and enterprise management : IJIEM
1
International journal of management practice : IJMP
1
International journal of managerial and financial accounting
1
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ECONIS (ZBW)
116
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1
The service encounter in higher education institutions : a systematic literature review
Msosa, Steven Kayambazinthu
- In:
Baltic Journal of Economic Studies
7
(
2021
)
3
,
pp. 20-28
Persistent link: https://www.econbiz.de/10012615963
Saved in:
2
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
3
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
4
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
5
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
6
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
7
Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
8
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
9
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
10
Wohlbefinden als neue Erfolgsgröße im Dienstleistungsmanagement : eine Analyse von Kunden- und Mitarbeiterwohlbefinden im Dienstleistungskontext
Falter, Mareike
-
2019
Persistent link: https://www.econbiz.de/10012063857
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