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~subject:"Manufacturing industries"
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Search: subject_exact:"Kundenbetreuung"
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Manufacturing industries
Customer service
3,029
Kundenservice
3,029
Beziehungsmarketing
1,136
Relationship marketing
1,135
Dienstleistungsqualität
1,112
Service quality
1,112
Kundenzufriedenheit
982
Customer satisfaction
979
Consumer behaviour
756
Konsumentenverhalten
756
Deutschland
377
Germany
374
Beschwerdemanagement
346
Complaint management
345
Theorie
291
Theory
291
Dienstleistungssektor
263
Service industry
261
Emotion
188
USA
183
United States
183
Dienstleistung
173
Einzelhandel
141
Electronic Commerce
139
Retail trade
138
Kundenbetreuung
133
Services
131
Bundling strategy
128
Leistungsbündel
128
Salespeople
125
Verkaufspersonal
125
E-commerce
124
Online retailing
124
Online-Handel
124
Arbeitsverhalten
119
Work behaviour
119
Lieferantenmanagement
104
Qualitätsmanagement
104
Supplier relationship management
104
Quality management
100
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3
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2
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Article
17
Book / Working Paper
6
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Article in journal
10
Aufsatz in Zeitschrift
10
Aufsatz im Buch
6
Book section
6
Hochschulschrift
5
Thesis
3
Graue Literatur
2
Non-commercial literature
2
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1
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1
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1
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1
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1
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1
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12
German
11
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Mehdorn, Hartmut
2
Töpfer, Armin
2
Ammann, Paul
1
Bansemir, B.
1
Barberá Martínez, Luis
1
Baudelocq, Sylvain
1
Classen, Moritz
1
Crespo Márquez, Adolfo
1
Cäsar, Marc Alexander
1
De Felice, Fabio
1
Dobrzykowski, David D.
1
Ebeling, Jakob
1
Elhaoussine, Youssef
1
Feng, Taiwen
1
Friedewald, Axel
1
Gebauer, Heiko
1
González-Prida, Vicente
1
Graßy, Oliver
1
Guo, Xue-ge
1
Gómez Fernández, Juan Francisco
1
Hong, Paul
1
Hünerberg, Reinhard
1
Jacob, Uwe
1
Kraemer, Wolfgang
1
Kucza, Gunther
1
Lange, Kersten
1
Liu, Yong
1
Lutz, Stefan
1
Mahihenni, Mohammed Hadi
1
Mahnke, Thomas
1
Mann, Andreas
1
Murali, Sivanesan
1
Muralidharan, Chandrasekaran
1
Möslein, K. M.
1
Nedeß, Christian
1
Neyer, Anne-Katrin
1
Nüttgens, Markus
1
Olemotz, Thomas
1
Petrillo, Antonella
1
Prajogo, Daniel
1
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Universität Ulm
1
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Benchmarking : an international journal ; BIJ
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
1
Digitalization of decentralized supply chains during global crises
1
Economies in transition and integration processes
1
European journal of industrial engineering : EJIE
1
Grundlagen des After Sales Marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Industrielle Dienstleistungen: Servicestrategie oder Outsourcing?
1
International journal of enterprise network management
1
International journal of innovation management
1
International journal of quality & reliability management
1
Journal of service management
1
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
1
PPS-Management : Zeitschrift für ERP-Systeme in Produktion und Logistik
1
Perspektiven des Dienstleistungsmarketing : Ansatzpunkte für Forschung und Praxis
1
Rechnungswesen und EDV : Kundenorientierung in Industrie, Dienstleistung und Verwaltung
1
Schriften zur Unternehmungsführung
1
Total quality management & business excellence
1
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ECONIS (ZBW)
23
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1
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
2
Decision analysis and coordination of dual supply chain with retailer's offline return service and online reviews
Guo, Xue-ge
;
Liu, Yong
;
Xia, Zhen-juan
- In:
Managerial and decision economics : MDE ; the …
44
(
2023
)
1
,
pp. 322-335
Persistent link: https://www.econbiz.de/10013467021
Saved in:
3
Commodity Management im deutschen Industriegüterbereich : Entwicklung eines Ansatzes zur Messung, Prognose und Strategieentwicklung
Mahnke, Thomas
-
2018
Persistent link: https://www.econbiz.de/10011918922
Saved in:
4
Manufacturer service-oriented strategy : a new source of competitive advantage in homogenous industrial markets
Elhaoussine, Youssef
- In:
Digitalization of decentralized supply chains during …
,
(pp. 64-80)
.
2021
Persistent link: https://www.econbiz.de/10012601441
Saved in:
5
Performance measurement for world-class manufacturing : a model for the Italian automotive industry
Petrillo, Antonella
;
De Felice, Fabio
;
Zomparelli, Federico
- In:
Total quality management & business excellence
30
(
2019
)
8
,
pp. 908-935
Persistent link: https://www.econbiz.de/10012199797
Saved in:
6
Service Exzellenz - Integrierte Servicestrategieentwicklung in Industrieunternehmen
Ebeling, Jakob
-
2016
Persistent link: https://www.econbiz.de/10011564878
Saved in:
7
Assessment of impact of after sales service attributes on customer satisfaction for a home-appliances manufacturing firm
Murali, Sivanesan
;
Pugazhendhi, Singara
;
Muralidharan, …
- In:
International journal of enterprise network management
7
(
2016
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10011592474
Saved in:
8
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
9
Trading off inventory, capacity and customer service in semi-process industries : a case study at SEPPIC
Van Nieuwenhuyse, Inneke
;
Mahihenni, Mohammed Hadi
; …
- In:
European journal of industrial engineering : EJIE
8
(
2014
)
1
,
pp. 90-111
Persistent link: https://www.econbiz.de/10010404053
Saved in:
10
Strategic customer service orientation, lean manufacturing practices and performance outcomes : an empirical study
Hong, Paul
;
Yang, Ma Ga
;
Dobrzykowski, David D.
- In:
Journal of service management
25
(
2014
)
5
,
pp. 699-723
Persistent link: https://www.econbiz.de/10010426044
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1
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