Fan, Guorui; Deng, Zhaohua; Liu, Lai C. - In: Data science and management : DSM 6 (2023) 4, pp. 247-255
The occurrence of missed appointments from online outpatient bookings significantly hinders the operational efficiency … of outpatient services. This study aimed to investigate various factors influencing patients' missed appointments from … outpatient appointments. The empirical findings revealed that appointment lead-time, appointment time, weekday appointments …