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~subject:"Performance measurement"
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Performance measurement
Arbeitszufriedenheit
5
Job satisfaction
5
Employee retention
4
Führungsstil
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Leadership style
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Mitarbeiterbindung
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Arbeitsmobilität
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Illegitimate tasks
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Krankenhaus
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Organizational behaviour
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Performance incentive
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Performance-Messung
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Jolly, Phillip M.
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Zhao, Lijing
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Zhao, Shuming
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International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
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2
The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2665-2684
Persistent link: https://www.econbiz.de/10014314836
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