The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective
Lijing Zhao, Phillip M. Jolly and Shuming Zhao
| Year of publication: |
2023
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|---|---|
| Authors: | Zhao, Lijing ; Jolly, Phillip M. ; Zhao, Shuming |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 7, p. 2665-2684
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| Subject: | Extra-role performance | Illegitimate tasks | In-role performance | Thriving at work | Work centrality | Arbeitsleistung | Job performance | Krankenhaus | Hospital | Performance-Messung | Performance measurement | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-03-2022-0357 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014314836