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Personalmanagement
Tourism
8
Consumer behaviour
7
Dienstleistungsqualität
7
Konsumentenverhalten
7
Service quality
7
Tourismus
7
Customer satisfaction
4
Kundenzufriedenheit
4
Tourism industry
4
Tourismuswirtschaft
4
hospitality
4
Beschwerdemanagement
3
Bibliometrics
3
Bibliometrie
3
Complaint management
3
Gastgewerbe
3
Hospitality industry
3
Self-report
3
Turkey
3
Türkei
3
service failure
3
Ability-based
2
Bias
2
Customer service
2
Emotion
2
Hospital
2
Human Resource Management
2
Intelligence
2
Intelligenz
2
Krankenhaus
2
Kundenservice
2
Managerial abilities
2
Neuromarketing
2
Problem-solving ability
2
Self-efficacy
2
Self-perception
2
Tourism research
2
Tourismusforschung
2
emotion recognition
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English
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Koc, Erdogan
2
Kaya, Nihat
1
Topcu, Demet
1
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The international journal of human resource management
2
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ECONIS (ZBW)
2
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1
Power distance and its implications for upward communication and empowerment : crisis management and recovery in hospitality services
Koc, Erdogan
- In:
The international journal of human resource management
24
(
2013
)
19
,
pp. 3681-3696
Persistent link: https://www.econbiz.de/10010198665
Saved in:
2
An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks
Kaya, Nihat
;
Koc, Erdogan
;
Topcu, Demet
- In:
The international journal of human resource management
21
(
2010
)
10/12
,
pp. 2031-2051
Persistent link: https://www.econbiz.de/10008736244
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