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Service Design : Mit der Quadromo-Methode von der Idee zum Konzept
Becker, Jörg
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2015
1. Service Design mit der Quadromo-Methode -- 2. Die vier Perspektiven des Service Design -- 3. Die Quadromo-Methode -- 4. Fallbeispiele zum Service Design -- 5. Erfolgsfaktoren für das Service Design -- Autoreninformationen.
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