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Prozessmanagement
service operations management
19
Dienstleistungsmanagement
9
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Dienstleistungsqualität
7
Service operations management
7
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Service Operations Management
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appointment scheduling
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service management
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Weiss, Elliott N.
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Khan, Sami A.
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Liu, Nan
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Meng, Lesley
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Pekkanen, Petra
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Pirttilä, Timo
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Puolakka, Tiina
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Salam, Mohammad Asif
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Business horizons
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International journal of services and operations management
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International journal of services and operations management : IJSOM
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Manufacturing & service operations management : M & SOM
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1
Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
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2
The impact of facility layout on service worker behavior : an empirical study of nurses in the emergency department
Meng, Lesley
;
Batt, Robert J.
;
Terwiesch, Christian
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 819-834
Persistent link: https://www.econbiz.de/10012626800
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3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Robust services : people or processes?
Weiss, Elliott N.
;
Goldberg, Rebecca
- In:
Business horizons
62
(
2019
)
4
,
pp. 521-527
Persistent link: https://www.econbiz.de/10012062424
Saved in:
5
Queue management : elimination, expectation, and enhancement
Weiss, Elliott N.
;
Tucker, Chad
- In:
Business horizons
61
(
2018
)
5
,
pp. 671-678
Persistent link: https://www.econbiz.de/10011922194
Saved in:
6
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
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