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Public sector
Customer satisfaction
6
Kundenzufriedenheit
6
Italien
4
Italy
4
Arbeitszufriedenheit
3
Dienstleistungsqualität
3
Job satisfaction
3
Service quality
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Öffentlicher Sektor
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Dienstleistung
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Dienstleistungssektor
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Gesundheitsversorgung
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Health care
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Hospital
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Krankenhaus
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Partial least squares
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Partielle kleinste Quadrate
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Patienten
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Patients
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Quality management
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Qualitätsmanagement
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Service industry
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Services
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4P excellence model
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Bayes-Statistik
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Bayesian inference
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Benchmarking
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Betriebliche Wertschöpfung
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Brand management
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Brands
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Common Assessment Framework
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Consumer behaviour
1
Consumer well-being
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Coronavirus
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Dienstleistungsinnovation
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Distance learning
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Emotion
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Employee satisfaction
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Mugion, Roberta Guglielmetti
2
Di Pietro, Laura
1
Eriksson, Henrik
1
Gremyr, Ida
1
Guglielmetti Mugion, Roberta
1
Musella, Flaminia
1
Pietro, Laura di
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Raharjo, Hendry
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Renzi, Maria Francesca
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of quality and service sciences
1
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ECONIS (ZBW)
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Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
Saved in:
2
Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Mugion, Roberta Guglielmetti
;
Musella, Flaminia
- In:
Total quality management & business excellence : an …
24
(
2013
)
5
,
pp. 619-640
Persistent link: https://www.econbiz.de/10009763363
Saved in:
3
An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Pietro, Laura di
;
Mugion, Roberta Guglielmetti
;
Renzi, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 899-917
Persistent link: https://www.econbiz.de/10009783351
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