An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Year of publication: |
2013
|
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Authors: | Pietro, Laura di ; Mugion, Roberta Guglielmetti ; Renzi, Maria Francesca |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 8, p. 899-917
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Subject: | Lean Production | Lean production | Kundenzufriedenheit | Customer satisfaction | Öffentlicher Sektor | Public sector | Italien | Italy |
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