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~subject:"Qualitätsmanagement"
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Search: isPartOf:"International Journal of Quality and Service Sciences"
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Qualitätsmanagement
Dienstleistungsqualität
111
Service quality
111
Quality management
82
Customer satisfaction
64
Kundenzufriedenheit
64
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
41
Relationship marketing
40
Innovation
27
Health care
20
Dienstleistungssektor
19
Gesundheitsversorgung
19
Hochschule
19
Innovation management
19
Innovationsmanagement
19
Service industry
19
Higher education institution
18
Krankenhaus
18
Schweden
18
Sweden
18
Hospital
17
Kundenintegration
16
Organisatorischer Wandel
16
Organizational change
16
Performance-Messung
16
Performance measurement
15
Customer integration
14
Emotion
14
Gesundheitswesen
14
Health care system
14
Sustainability
14
Betriebliche Wertschöpfung
13
Customer service
12
Kundenservice
12
Product quality
12
Produktqualität
12
Services
12
Value creation
12
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Undetermined
33
Free
3
Type of publication
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Article
81
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Article in journal
81
Aufsatz in Zeitschrift
81
Conference paper
16
Konferenzbeitrag
16
Case study
3
Fallstudie
3
Language
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English
81
Author
All
Bäckström, Ingela
5
Lilja, Johan
5
Rönnbäck, Åsa
5
Eriksson, Henrik
3
Lagrosen, Yvonne
3
Palm, Klas
3
Richardsson, Daniel
3
Tóth, Zsuzsanna Eszter
3
Witell, Lars
3
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Elg, Mattias
2
Enquist, Bo
2
Gremyr, Ida
2
Heriyati, Pantri
2
Ingelsson, Pernilla
2
Jónás, Tamás
2
Lagrosen, Stefan
2
Raharjo, Hendry
2
Yadav, Neeraj
2
Abdi, Adel
1
Abdirad, Maryam
1
Al-Ma'aitah, Noor
1
Al-hwameil, Tahani
1
Albuquerque, António
1
Algehed, Jessica
1
Ali, Shujaat
1
Alsmairat, Mohammad A. K.
1
Alvarez, M. Jesús
1
Amorim, Marlene
1
Andor, György
1
Anninos, Loukas N.
1
Anttila, Juhani
1
Araujo, Claudia
1
Astrini, Nidya Judhi
1
Azad, Naser
1
Barouch, Gilles
1
Bedzsula, Bálint
1
Berggrun, Luis
1
Bergman, Bo
1
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International journal of quality and service sciences
81
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ECONIS (ZBW)
81
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
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2
Deming's tampering revisited : definition and future research agenda
Smeds, Magdalena
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 37-51
Persistent link: https://www.econbiz.de/10013537623
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3
Quality, resilience, sustainability and excellence : understanding LEGO’s journey towards organisational excellence
Dahlgaard, Jens Jörn
;
Anninos, Loukas N.
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 465-485
Persistent link: https://www.econbiz.de/10013361624
Saved in:
4
An interdisciplinary study of quality management and human resource management using quality of work-life factors
Heriyati, Pantri
;
Chitta, Nathanya
;
Prasetyaningtyas, Sekar
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10014514128
Saved in:
5
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
6
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
7
Supply chain partnership and sustainable performance : does TQM mediate the relationship?
Alsmairat, Mohammad A. K.
;
Al-Ma'aitah, Noor
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 63-86
Persistent link: https://www.econbiz.de/10014514140
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8
Motivations for ISO 9001 quality management system implementation and certification : mapping the territory with a novel classification proposal
Fonseca, Luis Miguel Ciravegna Martins da
;
Cardoso, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 18-36
Persistent link: https://www.econbiz.de/10012884459
Saved in:
9
Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana
;
Dahlgaard-Park, Su Mi
;
Biryukova, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10012884461
Saved in:
10
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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