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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Customer satisfaction
27
physical environment
27
Kundenzufriedenheit
26
Dienstleistungsqualität
25
Service quality
25
Consumer behaviour
18
Konsumentenverhalten
18
Physical environment
17
Beziehungsmarketing
13
Relationship marketing
13
Hotel industry
11
Hotellerie
11
Gastronomie
9
Restaurant industry
9
Product quality
7
Produktqualität
7
customer satisfaction
5
Arbeitszufriedenheit
4
Emotion
4
Food
4
Job satisfaction
4
Lebensmittel
4
Physical environment quality
4
Quality management
4
Satisfaction
4
service quality
4
Brand management
3
Customer integration
3
Customer service
3
Food quality
3
Kundenintegration
3
Kundenservice
3
Luxury goods
3
Luxusgüter
3
Markenführung
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Pakistan
3
Revisit intention
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Social environment
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food quality
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Ilyas, Gunawan Bata
2
Munir, Abdul Razak
2
Goh, Edmund
1
Jie, Ferry
1
Lemy, Diena
1
Wang, Mai-ling
1
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Economics & finance notes
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International journal of applied business and economic research
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Journal of vacation marketing
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
4
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The influence of exotic service quality towards overall satisfaction at hotels in Makassar
Ilyas, Gunawan Bata
;
Munir, Abdul Razak
- In:
Economics & finance notes
12
(
2023
)
2
,
pp. 113-121
Persistent link: https://www.econbiz.de/10014442711
Saved in:
2
The influence of exotic service quality towards overall satisfaction at hotels in Makassar
Ilyas, Gunawan Bata
;
Munir, Abdul Razak
- In:
International journal of applied business and economic …
18
(
2020
)
2
,
pp. 55-63
Persistent link: https://www.econbiz.de/10013414137
Saved in:
3
Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels
Lemy, Diena
;
Goh, Edmund
;
Jie, Ferry
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012166095
Saved in:
4
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
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