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Search: isPartOf:"International Journal of Quality and Service Sciences"
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Quality management
Service quality
137
Dienstleistungsqualität
111
Qualitätsmanagement
81
Customer satisfaction
78
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64
Consumer behaviour
60
Konsumentenverhalten
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Performance measurement
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Organisatorischer Wandel
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Performance-Messung
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Quality improvement
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Services
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Emotion
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Value creation
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14
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Lilja, Johan
10
Bäckström, Ingela
8
Rönnbäck, Åsa
8
Lagrosen, Yvonne
6
Palm, Klas
6
Richardsson, Daniel
6
Eriksson, Henrik
5
Witell, Lars
5
Gremyr, Ida
4
Lagrosen, Stefan
4
Su Mi Dahlgaard-Park, Prof Jens J. Dahlgaard, Professor
4
Elg, Mattias
3
Enquist, Bo
3
Ingelsson, Pernilla
3
Mi Dahlgaard‐Park, Su
3
Raharjo, Hendry
3
Sharabi, Moshe
3
Tóth, Zsuzsanna Eszter
3
Algehed, Jessica
2
Anttila, Juhani
2
Barouch, Gilles
2
Chiozza, Maria Laura
2
Colomer, Anna
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Crema, Maria
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
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Di Pietro, Laura
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Fredrikson, Johan
2
Frolova, Irina
2
Goh, Thong Ngee
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Guglielmetti Mugion, Roberta
2
Hansen, David
2
Heriyati, Pantri
2
Jaca, Carmen
2
Johansson, Elisabeth
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Jussila, Kari
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Jónás, Tamás
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Kleinhans, Stéphane
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Kumar, Uma
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International journal of quality and service sciences
82
International Journal of Quality and Service Sciences
32
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ECONIS (ZBW)
82
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32
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
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2
Deming's tampering revisited : definition and future research agenda
Smeds, Magdalena
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 37-51
Persistent link: https://www.econbiz.de/10013537623
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3
Quality, resilience, sustainability and excellence : understanding LEGO’s journey towards organisational excellence
Dahlgaard, Jens Jörn
;
Anninos, Loukas N.
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 465-485
Persistent link: https://www.econbiz.de/10013361624
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4
An interdisciplinary study of quality management and human resource management using quality of work-life factors
Heriyati, Pantri
;
Chitta, Nathanya
;
Prasetyaningtyas, Sekar
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10014514128
Saved in:
5
Supply chain partnership and sustainable performance : does TQM mediate the relationship?
Alsmairat, Mohammad A. K.
;
Al-Ma'aitah, Noor
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 63-86
Persistent link: https://www.econbiz.de/10014514140
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6
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
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7
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
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8
Motivations for ISO 9001 quality management system implementation and certification : mapping the territory with a novel classification proposal
Fonseca, Luis Miguel Ciravegna Martins da
;
Cardoso, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 18-36
Persistent link: https://www.econbiz.de/10012884459
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9
Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana
;
Dahlgaard-Park, Su Mi
;
Biryukova, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10012884461
Saved in:
10
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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