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~subject:"Quality management"
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Quality management
Service quality
5
Hotel industry
4
Hotellerie
4
Qualitätsmanagement
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
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Scale development
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Total quality management
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Cambodia
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Lai, Pei-Chun
4
Soltani, Ebrahim
3
Chen, Chi-Ting
1
Gholipour, Tahmoores Hassan
1
Javadeen, Sayed Reza Sayed
1
Liaw, Shu-Yi
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Meer, Robert van der
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Phillips, Paul
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Sann, Raksmey
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Journal of hospitality and tourism insights
1
New technology, work and employment
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
4
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1
Multidimensional scale development and validation : university service quality (UNIQUAL)
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2565-2594
Persistent link: https://www.econbiz.de/10014446452
Saved in:
2
A review of the theory and practice of managing TQM : an integrative framework
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Javadeen, Sayed Reza Sayed
- In:
Total quality management & business excellence : an …
19
(
2008
)
5/6
,
pp. 461-479
Persistent link: https://www.econbiz.de/10003740723
Saved in:
3
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
4
A new look at factors influencing total quality management failure : work process control or workforce control?
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Phillips, Paul
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 125-142
Persistent link: https://www.econbiz.de/10003761606
Saved in:
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