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~subject:"Quality management"
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Quality management
empirical operations management
28
empirical operations
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Business process management
13
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12
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9
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Allon, Gad
1
Bassamboo, Achal
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Management science : journal of the Institute for Operations Research and the Management Sciences
4
International journal of operations & production management
1
Manufacturing & service operations management : M & SOM
1
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ECONIS (ZBW)
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Consecutive surgeries with complications : the impact of scheduling decisions
Diamant, Adam
;
Shevchenko, Anton
;
Johnston, David
; …
- In:
International journal of operations & production management
43
(
2023
)
9
,
pp. 1434-1455
Persistent link: https://www.econbiz.de/10014332039
Saved in:
2
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
3
The hidden cost of worker turnover : attributing product reliability to the turnover of factory workers
Moon, Ken
;
Loyalka, Prashant
;
Bergemann, Patrick
; …
- In:
Management science : journal of the Institute for …
68
(
2022
)
5
,
pp. 3755-3767
Persistent link: https://www.econbiz.de/10013368939
Saved in:
4
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
5
Supply chain proximity and product quality
Bray, Robert L.
;
Serpa, Juan Camilo
;
Colak, Ahmet
- In:
Management science : journal of the Institute for …
65
(
2019
)
9
,
pp. 4079-4099
Persistent link: https://www.econbiz.de/10012118543
Saved in:
6
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
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