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~subject:"Relationship marketing"
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Relationship marketing
Customer satisfaction
12
Kundenzufriedenheit
12
Service quality
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zone of tolerance
8
service quality
5
Zone of Tolerance
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Zone of tolerance
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healthcare services
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public and private hospitals
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Baksi, Arup Kumar
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Li, Yinxing
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Parida, Bivraj Bhusan
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Terui, Nobuhiko
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Xing, Aijing
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International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
Service science
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ECONIS (ZBW)
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Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Saved in:
2
Zone
of
tolerance
as a moderator in automated service quality-behavioural intention link : a study using structural equation modeling and CRM indexing
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 36-54
Persistent link: https://www.econbiz.de/10010209988
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