Gong, Jin-Hong; Xie, Li-Shan; Peng, Jia-Min; Guan, Xin-Hua - In: International Journal of Contemporary Hospitality Management 27 (2015) 2, pp. 199-213
Purpose – The purpose of this paper is to explore integrity issues for travel services in China using the framework of a stress and coping model to focus on customers’ perceived unfairness, responsibility attribution and their negative emotions. Design/methodology/approach – A content...