Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Jin-Hong Gong; Li-Shan Xie; Jia-Min Peng; Xin-Hua Guan
| Year of publication: |
2015
|
|---|---|
| Authors: | Gong, Jin-Hong ; Xie, Li-Shan ; Peng, Jia-Min ; Guan, Xin-Hua |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 27.2015, 2, p. 199-213
|
| Subject: | China | Integrity issues | Negative emotion | Perceived unfairness | Responsibility attribution | Travel services | Konsumentenverhalten | Consumer behaviour | Emotion | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Tourismuswirtschaft | Tourism industry | Reisevermittler | Travel agency |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011300098