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~subject:"Retail trade"
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Retail trade
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
8
Relationship marketing
8
Retailing
7
Einzelhandel
6
Customer satisfaction
4
Internet marketing
4
Kundenzufriedenheit
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Online retailing
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Online-Handel
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Online-Marketing
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Customer experience
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Customer service
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Embarrassment
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Kundenservice
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Reactance theory
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Shopper behavior
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Social Web
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Social identity theory
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Social web
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Viral marketing
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Virales Marketing
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Accumulation programs
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Arbeitskräfte
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Beschwerdemanagement
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Brand image
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Brand management
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Closing time
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Co-production
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Complaint management
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Confidence
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Conflict management
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Controlling policy
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Customer control
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Data protection
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Datenschutz
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Dienstleistungsqualität
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Gratitude
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Esmark, Carol L.
4
Noble, Stephanie M.
4
Esmark Jones, Carol L.
2
Ashley, Christy
1
Barney, Christian
1
Breazeale, Michael J.
1
Hancock, Tyler
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Kazandjian, Brett
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Voorhees, Clay M.
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Business horizons
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Journal of business research : JBR
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Journal of retailing
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Journal of the Academy of Marketing Science
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Psychology & marketing
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ECONIS (ZBW)
6
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1
Laughing in the face of embarrassment : humorous marketing messages, excitement, and embarrassing products in retail
Barney, Christian
;
Esmark Jones, Carol L.
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 979-994
Persistent link: https://www.econbiz.de/10014290874
Saved in:
2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
3
Retail space invaders : when employees' invasion of customer space increases purchase intentions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
3
,
pp. 477-496
Persistent link: https://www.econbiz.de/10011879702
Saved in:
4
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
5
Bad behavior and conflict in retailing spaces : nine suggestions to ease tensions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Business horizons
59
(
2016
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
Saved in:
6
Managing closing time to enhance manager, employee, and customer satisfaction
Noble, Stephanie M.
;
Esmark, Carol L.
;
Ashley, Christy
- In:
Business horizons
58
(
2015
)
2
,
pp. 217-224
Persistent link: https://www.econbiz.de/10010497506
Saved in:
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