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~subject:"Satisfaction"
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Search: subject:"disconfirmation"
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Satisfaction
Consumer behaviour
46
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46
Customer satisfaction
43
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43
Dienstleistungsqualität
26
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26
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18
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18
disconfirmation
18
Erwartungsbildung
16
Expectation formation
16
Disconfirmation
13
Online retailing
12
Online-Handel
12
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9
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9
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9
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satisfaction
8
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7
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7
Virales Marketing
7
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6
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6
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6
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Expectation disconfirmation
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1
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ECONIS (ZBW)
6
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1
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1
Pictures vs. reality : roles of
disconfirmation
magnitude,
disconfirmation
sensitivity, and branding
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198498
Saved in:
2
Expectations and satisfaction towards railway companies by residents in Japan
Utsunomiya, Kiyohito
;
Sanko, Nobuhiro
;
Keumi, Chikako
- In:
Research in transportation economics
100
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014456117
Saved in:
3
Are you too happy to serve others? : when and why positive affect makes customer mistreatment experience feel worse
Lee, Randy
;
Mai, Ke Michael
;
Qiu, Feng
;
Ilies, Remus
; …
- In:
Organizational behavior and human decision processes : …
172
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013417365
Saved in:
4
A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
5
Predicting repurchase intention for online clothing brands in Taiwan : quality
disconfirmation
, satisfaction, and corporate social responsibility
Tsai, Huei-Ting
;
Chang, Hsin-Cheng
;
Tsai, Ming-Tien
- In:
Electronic commerce research
16
(
2016
)
3
,
pp. 375-399
Persistent link: https://www.econbiz.de/10011556564
Saved in:
6
Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano
;
Rufín, Ramón
;
Rey, Manuel
- In:
Service business
9
(
2015
)
4
,
pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
Saved in:
7
Experience and satisfaction of visitors to museums and cultural exhibitions
Rojas, María
;
Camarero, María
- In:
International Review on Public and Nonprofit Marketing
3
(
2006
)
1
,
pp. 49-65
Persistent link: https://www.econbiz.de/10008552337
Saved in:
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