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Service industry
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Consumer behaviour
6
Konsumentenverhalten
6
Relationship marketing
6
Dienstleistungsqualität
3
Service quality
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customer satisfaction
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Dienstleistungssektor
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Emotion
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USA
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United States
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Viral marketing
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Virales Marketing
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emotions
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Aktienrückkauf
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Betriebliche Kennzahl
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Dienstleistung
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Environmental consciousness
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Environmental friendly
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Financial ratio
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Gen Z
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Loyalty
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Measurement
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Messung
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Services
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Share repurchase
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Switching behaviour
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Umweltbewusstsein
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Wechselverhalten
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classification of services
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customer loyalty
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dissatisfaction
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green services
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moderator
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moderators
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motivations
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purchase intentions
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Leisen Pollack, Birgit
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Services marketing quarterly
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ECONIS (ZBW)
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Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
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2
Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
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