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~subject:"Service industry"
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Search: subject:"Service profit chain"
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Service industry
Customer satisfaction
31
Kundenzufriedenheit
24
Dienstleistungsqualität
22
Service quality
22
Job satisfaction
18
Arbeitszufriedenheit
17
Beziehungsmarketing
15
Relationship marketing
15
Service profit chain
14
Service-profit chain
14
Firm performance
10
Unternehmenserfolg
10
Consumer behaviour
6
Konsumentenverhalten
6
service profit chain
6
Deutschland
5
Employee retention
5
Germany
5
Mitarbeiterbindung
5
service-profit chain
5
Customer orientation
4
Dienstleistungssektor
4
Employee engagement
4
customer satisfaction
4
employee satisfaction
4
Arbeitskräfte
3
Betriebliche Wertschöpfung
3
Customer engagement
3
Customer service
3
Dienstleistung
3
Emotion
3
Gastronomie
3
Internal service quality
3
Kundenservice
3
Leistungsmotivation
3
Management
3
Marketing
3
Profitability
3
Restaurant industry
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Kepes, Sven
1
Leon, Matthew
1
Lindsey-Hall, Kristina K.
1
Michel, Eric J.
1
Paul, Justin
1
Qi, Ji
1
Rew, Dongjun
1
Sahadev, Sunil
1
Sheng, Xiaojing
1
Siguaw, Judy A.
1
Silvestro, Rhian
1
Weinzimmer, Laurence G.
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Wheeler, Anthony R.
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International journal of production economics
1
Journal of retailing and consumer services
1
Journal of service management
1
Services marketing quarterly
1
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ECONIS (ZBW)
4
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1
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
2
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
3
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
4
Performance topology mapping : understanding the drivers of performance
Silvestro, Rhian
- In:
International journal of production economics
156
(
2014
),
pp. 269-282
Persistent link: https://www.econbiz.de/10010410212
Saved in:
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