Service productivity, satisfaction, and the impact on service firm performance
Year of publication: |
2020
|
---|---|
Authors: | Rew, Dongjun ; Siguaw, Judy A. ; Sheng, Xiaojing |
Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 41.2020, 4, p. 344-357
|
Subject: | customer satisfaction | employee satisfaction | firm performance | secondary databases | Service productivity | service-profit chain | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Produktivität | Productivity | Deutschland | Germany |
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