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~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"DV-Dienstleistung"
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Service quality
IT service provider
828
IT-Dienstleister
828
Outsourcing
232
Deutschland
140
Germany
140
Cloud Computing
100
Cloud computing
100
Information management
88
Informationsmanagement
88
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77
Information technology
77
Informationstechnik
77
Offshoring
77
India
71
Indien
71
Business process management
65
Prozessmanagement
65
Lieferantenmanagement
62
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62
Betriebliches Informationssystem
61
Business intelligence system
61
Dienstleistungsqualität
60
USA
59
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59
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58
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58
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51
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51
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49
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43
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43
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35
Service industry
35
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32
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32
Internal services
32
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41
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47
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Al-Ghuwairi, Abdel-Rahman
2
Alsarhan, Ayoub
2
Benlian, Alexander
2
Fonstad, Nils O.
2
Hess, Thomas
2
Hui, Pamsy P.
2
Salah, Zaher
2
Silaghi, Gheorghe Cosmin
2
Abdi, Fahimeh
1
Abtahi, Amir-Reza
1
Agarwal, Rajesh
1
Aisopos, Fotis
1
Al Qahmous, Ghadeer
1
Al Qudah, Shatha
1
Al-Oqaily, Ahmad
1
Alix, Thècle
1
Awasthy, Prakash
1
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1
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1
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1
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1
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1
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1
Braunwarth, Kathrin
1
Brodhun, Maximilian
1
Chan, Haksin
1
Chan, Peter C.
1
Chari, Felix
1
Chatzoglou, Prodromos D.
1
Chauhan, Sumedha
1
Chen, David
1
Chen, Yee Ming
1
Cheng, Vincent
1
Cheon, Myun Joong
1
Chou, Tzu-chuan
1
Das, Ajanta
1
Dass, Mayukh
1
Dhingra, Sanjay
1
Diamantidis, Anastasios
1
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International journal of business information systems : IJBIS
4
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Managed Services : IT-Sourcing der nächsten Generation
2
Service business
2
The Oxford handbook of inter-organizational relations
2
Action-based quality management : strategy and tools for continuous improvement
1
Benchmarking : an international journal ; BIJ
1
Cogent business & management
1
Enterprise interoperability : 4th International IFIP Working Conference, IWEI 2012, Harbin, China, September 6 - 7, 2012 ; Proceedings
1
European journal of operational research : EJOR
1
European management journal
1
HMD : Praxis der Wirtschaftsinformatik
1
Information resources management ; Vol. 3
1
Information systems and e-business management : ISeB
1
Information systems management
1
Information systems outsourcing : enduring themes, global challenges, and process opportunities
1
International journal of business excellence : IJBEX
1
International journal of economics and finance
1
International journal of electronic commerce : IJEC
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of intelligent enterprise : IJIE
1
International journal of networking and virtual organisations : IJNVO
1
International journal of production economics
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Journal of industrial engineering and management : JIEM
1
Journal of information & knowledge management : JIKM
1
Journal of international marketing
1
Journal of management information systems : JMIS
1
Journal of scheduling
1
Journal of small business and enterprise development
1
Journal of the Operational Research Society : OR
1
Kommunikation & Recht : K & R ; Betriebs-Berater für Medien, Telekommunikation, Multimedia
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Management, Prozessgestaltung, Kundenperspektive
1
Managing outsourcing relationships
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ECONIS (ZBW)
60
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41
Computer acceptance in Greek SMEs
Chatzoglou, Prodromos D.
;
Vraimaki, Eftichia
; …
- In:
Journal of small business and enterprise development
17
(
2010
)
1
,
pp. 78-101
Persistent link: https://www.econbiz.de/10003943394
Saved in:
42
SLA as a complementary currency in Peer-2-Peer markets
Petri, Ioan
;
Rana, Omer
;
Silaghi, Gheorghe Cosmin
- In:
Economics of grids, clouds, systems, and services : 7th …
,
(pp. 141-152)
.
2010
Persistent link: https://www.econbiz.de/10008657882
Saved in:
43
A framework for building intelligent SLA negotiation strategies under time constraints
Silaghi, Gheorghe Cosmin
;
Şerban, Liviu Dan
;
Litan, …
- In:
Economics of grids, clouds, systems, and services : 7th …
,
(pp. 48-61)
.
2010
Persistent link: https://www.econbiz.de/10008657912
Saved in:
44
Technology transfer of dynamic IT outsourcing requires security measures in SLAs
Dieckmann, Frank
;
Brodhun, Maximilian
;
Falkner, Jürgen
; …
- In:
Economics of grids, clouds, systems, and services : 7th …
,
(pp. 1-15)
.
2010
Persistent link: https://www.econbiz.de/10008657915
Saved in:
45
SaaS und Servicequalität : werden die Kundenerwartungen erfüllt?
Benlian, Alexander
;
Hess, Thomas
;
Wigand, Rolf T.
- In:
Wirtschaftsinformatik & Management : Zeitschrift für …
2
(
2010
)
6
,
pp. 18-25
Persistent link: https://www.econbiz.de/10008749637
Saved in:
46
Determinants of service quality in offshore software development outsourcing
Gopal, Anandasivam
;
Koka, Balaji R.
- In:
Information systems outsourcing : enduring themes, …
,
(pp. 497-523)
.
2009
Persistent link: https://www.econbiz.de/10003821861
Saved in:
47
The effect of service quality and partnership on the outsourcing of information systems functions
Grover, Varun
;
Cheon, Myun Joong
;
Teng, James T. C.
-
2009
Persistent link: https://www.econbiz.de/10003848725
Saved in:
48
Erfolgreiche Umsetzung globaler IT-Service-Konzepte anhand eines Fallbeispiels
Zollner, Benno
- In:
Managed Services : IT-Sourcing der nächsten Generation
,
(pp. 51-64)
.
2009
Persistent link: https://www.econbiz.de/10003885171
Saved in:
49
Chancen und Grenzen der Industrialisierung von IT-Services
Schomann, Marc
;
Röder, Stefan
- In:
Managed Services : IT-Sourcing der nächsten Generation
,
(pp. 65-90)
.
2009
Persistent link: https://www.econbiz.de/10003885173
Saved in:
50
Einbindung externer IT-Dienstleister in automatisierte Prozesse
Braunwarth, Kathrin
- In:
HMD : Praxis der Wirtschaftsinformatik
46
(
2009
)
270
,
pp. 92-100
Persistent link: https://www.econbiz.de/10003911665
Saved in:
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